Setech ST-EG100-E Guía de usuario descargar pdf (Pagina 43)

ST-EG100-E Installation and User Guide Maintenance & Troubleshooting

Symptom Cause Resolution

Using ElkRP2, click on M1XEP setup, then click "Find"

to verify IP address. Highlight the ST-EG100-E and

click "Use Selected" If the ST-EG100-E does not appear

on the find screen, refer to the troubleshooting steps

above.

Cannot connect with ElkRP2 via Local

Network

Encrypted communications

port 2601 not configured.

If there is a router/firewall

between the PC and ST-

EG100-E, it must port

forward port 2601.

For ST-EG100-E

firmware updates, port 21

must also be port

forwarded through the

router.

Ensure that a connection can be established on the local

network.

Verify router settings- the

router must port forward

port 2601.

For ST-EG100-E

firmware updates, port 21

must also be port

forwarded through the

router.

Cannot connect with ElkRP2 via

Internet/WAN.

If using a DDNS service,

any changes to the

“dynamic” name may

require time to propagate

through the entire internet

system.

Depending on the service,

this could even take 1 or 2

days.

Follow steps above for ElkRP2 connections.

Cannot connect to Web Browser

Router not properly

configured to connect with

web browser TCP through

Internet/WAN.

Router must port forward

ports 80 (or other

HTTP/HTTPS port).

Verify "From" address is valid.

Verify Mail server DNS/IP address and Port.

If server requires login, verify the username and

password.

ST-EG100-E will not send emails

Verify Primary and Secondary DNS servers are entered

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